Terms of service

 

Last Updated: June 2025

These terms and conditions apply to your use of our website (www.somethingborrowedrent.co.uk) and all rentals or purchases made through Something Borrowed Limited ("Something Borrowed", "we", or "us"). Please read them carefully before placing an order.

Nothing in these terms affects your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015.

Something Borrowed Limited is registered in England and Wales under company number 13440859, with its registered office at 21 Fairfield Road, Isham, Kettering, Northamptonshire, NN14 1HF. Contact us at: contact@somethingborrowedrent.co.uk.

SECTION 1 - ACCEPTANCE OF CONTRACT

By placing an order or confirming an order via email, you accept these terms in full. If you do not agree to these terms, you should not place an order or use our services.

Your contract with us begins when we send an email confirming your order. Until that point, we may decline orders due to availability, pricing issues, or operational concerns.

Our services are available to UK customers only.

SECTION 2 - OUR SERVICES

Try-On Service

You may order up to three sample garments for a 4-day home try-on period, starting from the confirmed delivery date.

• The try-on service is priced at £75, which is fully redeemable against a rental booked within 30 days.
• Only one £75 try-on discount may be redeemed per rental transaction.
• A refundable deposit of £150 may be required for certain rentals (see Section 4 for details).
• Cleaning or repair charges may apply for damaged or excessively worn items.
• Late returns incur fees as set out in Section 7.

Peer-to-Peer Lending (Lister Items)

Some items available on our platform are owned by third-party lenders who list their garments through Something Borrowed. In these cases:

• Something Borrowed acts as a platform intermediary and is not the owner or seller of the item.
• The same rental terms, deposit conditions, damage policies, and return obligations apply to lister-owned items as to our own inventory.
• In the event of a dispute over the condition of a lister-owned item, Something Borrowed will act as mediator. Our decision on damage assessments and charges will be final, subject to your statutory rights.
• Any material discrepancy between the described and received condition of a lister-owned item should be reported within 24 hours (see Section 10).

Custom Made-to-Order Garments

Custom made-to-order garments are non-refundable unless faulty. No changes are permitted after production has begun. We will confirm in writing when production has started.

Sample Sales

Sample sale items are pre-loved garments sold as seen and are non-refundable. Returns are accepted within 14 days only if the item's condition significantly differs from how it was described or shown at the time of sale.

SECTION 3 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, colours or product appearance may differ from how they appear on your screen due to the type of device you use and your device settings. We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be the same as depicted in our store.

Minor signs of wear and transit creasing are normal for pre-loved and rental garments. Steaming is permitted with care. All product descriptions are subject to change at any time at our discretion.

SECTION 4 - DEPOSITS

A refundable deposit of £150 may be required for rentals above a certain value or for first-time customers. Where a deposit is required, this will be clearly communicated prior to order confirmation.

Your deposit will be returned to the original payment method within 5–7 business days of the item being inspected upon return, provided:

• All items are returned on time and in original condition
• No items are missing or damaged beyond reasonable wear

We will notify you in writing of any deductions made for missing items, damage, or late returns.

SECTION 5 - CHANGES & CANCELLATIONS

Changes

Any changes to rental dates, styles, or sizes may incur an administration fee of £25. Minor amendments (such as a change of delivery address made more than 7 days before dispatch) will be assessed at our discretion and may not incur a fee.

Cancellations

• More than 28 days before the rental date: 100% of the rental value will be issued as store credit, valid for 12 months.
• Within 28 days of the rental date: 50% of the rental value will be issued as store credit, valid for 12 months.

All rentals are non-refundable to the original payment method. Store credit is non-transferable and must be used by the original customer. Nothing in this section affects your statutory right to a refund in the event of a fault or failure to deliver the service as described.

SECTION 6 - DELIVERY

Delivery charges are displayed at checkout and are non-refundable. We use third-party couriers (currently EVRi) and provide estimated delivery dates, but cannot guarantee exact delivery times. We are not responsible for delays caused by shipping carriers or events outside our control.

If you miss a delivery, rearranging redelivery is your responsibility. We are unable to offer a refund or store credit for missed deliveries where a redelivery attempt was made.

We will notify you promptly in the event of unforeseen delivery delays outside our control.

SECTION 7 - RENTAL PERIOD, RETURNS & LATE FEES

Rental Periods

• Standard rentals: 4 or 7 days
• Try-on rentals: 4 days

Returns

It is your responsibility to ensure the timely, complete, and intact return of all rented items. Returns are made via our pre-arranged returns process, currently via EVRi using the packaging provided.

Late Fees

• 50% of the rental value per day, for up to 14 days late
• After 14 days: 200% of the item's RRP, at which point the item is considered purchased

Late, incomplete, or damaged returns may result in the full item replacement cost being charged in addition to applicable late fees.

SECTION 8 - DAMAGES & THEFT

Reasonable wear and tear is expected and accepted. Damage beyond normal wear will be assessed and charged based on repair or replacement costs. All garments are inspected before dispatch and upon return.

If an item is lost or stolen while in your care, you will be charged the full replacement cost of the item.

If you disagree with a damage assessment or charge, please contact us at contact@somethingborrowedrent.co.uk within 7 days of being notified. We will review your case and respond in writing. This does not affect your statutory rights.

SECTION 9 - REPORTING ISSUES

Any issues with the condition of a received item must be reported to us within 24 hours of your rental start date. If no issues are reported within this window, the rental will be considered complete and satisfactory upon return.

For delivery issues (e.g. a missing, damaged, or incorrect parcel), please contact us within 24 hours of receiving your parcel.

To report an issue: contact@somethingborrowedrent.co.uk

SECTION 10 - PRICES & PAYMENT

All prices are subject to change and are confirmed only at the point of order acceptance. Payments are securely processed via Stripe. Unless otherwise stated, posted prices do not include delivery charges.

In the event of any applicable charges arising after your rental (such as damage fees or late return fees), we may charge the payment method used for your original order. You will always be notified in writing before any such charge is made.

We do not store your card details directly. Card storage and processing is handled securely by Stripe in accordance with PCI-DSS standards. For more information, see Stripe's privacy policy at stripe.com/gb/privacy.

SECTION 11 - REFUNDS & STORE CREDIT

All rentals are non-refundable to the original payment method except where required by law (for example, in the event of a fault or failure to supply). In other circumstances, store credit will be offered as set out in Section 5.

• Store credit is valid for 12 months from the date of issue
• Store credit is non-transferable and must be used by the original customer

SECTION 12 - THIRD-PARTY LINKS & TOOLS

Our Services may contain links to third-party websites or tools. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you choose to access third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products or services on any third-party websites.

SECTION 13 - RELATIONSHIP WITH SHOPIFY

Something Borrowed is powered by Shopify, which enables us to provide our services to you. However, any sales and purchases you make are made directly with Something Borrowed. By using our services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Something Borrowed, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Something Borrowed.

SECTION 14 - PRIVACY POLICY & DATA

Your personal information is processed in accordance with our Privacy Policy, available on our website. We use Shopify as our e-commerce platform; their terms and privacy policy also apply to your use of the checkout and account functions.

You may contact us at any time to request access to, correction of, or deletion of your personal data: contact@somethingborrowedrent.co.uk

SECTION 15 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, text, images, graphics, and content, are owned by Something Borrowed or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any material on our Services without our prior written consent. All rights not expressly granted are reserved by Something Borrowed.

SECTION 16 - PROHIBITED USES

You may access and use our Services for lawful purposes only. You may not use our Services: for any unlawful purpose; to infringe upon our intellectual property rights or those of others; to transmit false or misleading information; to harass, harm, or discriminate against any person; to transmit spam or unsolicited communications; or to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

You also agree not to upload viruses or malicious code; collect personal information of others without consent; or use any automated tools, scrapers, or AI agents to access the Services without our prior written consent.

SECTION 17 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY SOMETHING BORROWED, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU TO THE FULL EXTENT.

SECTION 18 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SOMETHING BORROWED, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Something Borrowed and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to and use of our Services.

SECTION 20 - SEVERABILITY

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on this site, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals between you and us.

SECTION 22 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you, provided this does not affect your rights as a consumer.

SECTION 23 - GOVERNING LAW

These Terms are governed by the law of England and Wales. Legal proceedings may be brought in the courts of England and Wales, or in the courts of your place of residence if you are based in Scotland or Northern Ireland. Alternative dispute resolution may be available upon request.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. We will notify you of any material changes in accordance with applicable law. Your continued use of our Services following the posting of any changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms should be sent to us at contact@somethingborrowedrent.co.uk.

Something Borrowed Limited
contact@somethingborrowedrent.co.uk
21 Fairfield Road, Isham, Kettering, Northamptonshire, NN14 1HF
Company number: 13440859