Shipping policy

 

1. Delivery Costs:

• The cost of delivery will be displayed during checkout. Delivery costs are charged per unique delivery date and are non-refundable.
• If multiple items are shipped on the same delivery date, the fee is charged once unless otherwise stated.

2. Delivery Timeframes and Estimates:

• Delivery dates provided are estimates and not guaranteed.
• If delivery is delayed due to events outside our control (e.g., weather, strikes), we will notify you promptly and work to minimize the impact. In such cases, refunds for undelivered products may be available.
  

3. Failed Deliveries:

• If a delivery fails due to incorrect information provided by you or unavailability to receive the package, you must contact us within 5 business days to re-arrange. Additional delivery or storage costs may apply.
• If we cannot contact you or arrange redelivery within 14 days, we may terminate the contract and retain any applicable fees.
  

   

4. Damage During Transit:

• If items arrive damaged, notify us within 12 hours of delivery. Retain the original packaging and provide photographs to assist in filing a claim with the courier.
  

   

5. Courier Services:

• We use third-party delivery services, including Royal Mail and Evri. While we strive to ensure reliable delivery, we are not liable for delays caused by these services. Changes in courier providers will be communicated where relevant.
  

   

6. Delivery for Try-On Service:

• Garments for the Try-On Service are dispatched two (2) days before the rental period begins. If delivery is delayed, the rental period will adjust to begin upon receipt of the items.
  
  

7. Delays Beyond Control:

• Events outside our control include natural disasters, transport strikes, or courier network disruptions. If such delays occur, you may end the contract and request a refund for undelivered items.